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FAQ

MOST POPULAR QUESTIONS

How do you pronounce the brand?

LIUID is pronounced LOO-ID.

What is the meaning behind LIUID?

It means "Easy to Find a Way" in Chinese.

What is the meaning behind the triangle logo?

It means to conquer the road ahead and mountain to climb. 

What are your available sizes?

Measuring from home is as easy as knowing what size you currently wear and reading below. 

Our women products start at size 6 to size 11 including the half-sizes. If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted.  All styles are available in standard B width only for women.

Our men products start at size 8 to size 13 including the half-sizes.  If you wear a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted.  All styles are available in standard D width only for men.

Although we strive to provide consistent sizing across all product lines, some styles may run smaller or larger than our regular sizing. Please refer to our sizing chart below.

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ORDER & TRACKING

How will I know if my order is confirmed? 

You will receive an order confirmation via email.

Can I make changes or cancel my online order? 

Please contact us immediately at myliuid@liuid.com or call us at 1-844-MY-LIUID for any changes to your order.

When is my order shipped? 

Most orders are shipped within 24 business hours excluding weekends and holidays. We use Fed Ex ground shipping and orders should arrive in 5-10 business days.

How can I track the status of my order? 

When your order ships, you will receive an email confirmation with the tracking number.

What if I place an order and LIUID doesn't have the item in stock? 

If we are unable to fulfill your order, you will be notified via email. Your credit card account will not be charged. You can also check the status online by signing in to your account.

 

BILLING & SHIPPING

What forms of payment are accepted for online purchases, and when am I billed? 

We accept Visa and MasterCard. Your card will be charged at the time of purchase.

Why do I have to pay sales tax on my order? 

We are required to charge sales tax for sales in the states of Nevada and California.

What shipping options are available in the continental USA? 

Standard 5-10 business days ground shipping.

What are the shipping fees? 

Standard shipping within the continental USA is a flat fee of $10.00 per order total and free shipping on any orders over $100.00 or when applicable free shipping promotion code offered.

When is my order shipped? 

Most orders are shipped within 24 business hours excluding weekends and holidays. We use Fed Ex ground shipping orders should arrive in 5-10 business days.

Can I ship an order to a P.O. Box? 

No, we cannot ship to P.O. Boxes. We ship everything via Fed Ex and need a street address for delivery.

Can I ship an order to a foreign country? 

No, not at this time.

Can I ship an order to multiple addresses? 

No, at this time we can only have one shipping address per order. However, you may place multiple orders.

 

Return Policy 

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